Make a Return:
Hurried purchase? Wrong size? You have 14 days from the date of the order of the product to change your decision!
For all the items purchased it is possible to make the return. We invite you to take special care in trying out the purchased item, without removing the identification tag and without breaking the related labels, because we don’t accept returned items that are not in the same condition in which you received them, with labels or missing or damaged tags.
Access your CUSTOMER ACCOUNT
- Enter your login credentials and enter
- Click on "DETAILS" in the form
- Select the product you want to return
- Click on "REQUEST RETURN"
- In the next 24/48 hours you will be contacted by our customer service to schedule a withdrawal
Costs of Return:
- For purchases made in the Italian territory the first return is free, any subsequent returns of the same order are subject to a charge of € 6.99
- For purchases made from abroad the return is paid, Europe € 9.90 - USA € 12.90 - Rest of the World € 20.00
- For any information request:
- By mail to the following address:firstname.lastname@example.org